Support

The fastest way to reach us is email. Write to contact@teneks.ai and tell us what you were doing and what happened. If it relates to a specific meeting, including the meeting title and roughly when it took place helps us find it quickly.

Getting into your account

Teneks accounts are created by your organisation, or by purchasing a plan directly. There is no public sign-up inside the mobile app. If you cannot sign in:

• Use Forgot Password? on the sign-in screen to receive a reset link.
• If your account was created for you by an administrator at your company, ask them to confirm it has been activated.
• If you use a one-time code to sign in and it never arrives, check your spam folder, then email us.

Teneks runs on iPhone, on macOS and Windows, and in the browser. The sections below are grouped by where you are using it.

iPhone app

Teneks records only when you start a recording — never automatically. Once started, a recording continues while the app is in the background or your phone is locked, until you stop it. A Live Activity on your Lock Screen and in the Dynamic Island shows that the microphone is in use, with the elapsed time.

• A meeting says it could not be processed. Very short recordings are stored but not analysed. Record for at least a minute for a useful transcript and summary.
• An upload seems stuck. Uploads continue in the background and resume when you reopen the app. Your audio stays on the device until the upload is confirmed, so a failed upload never loses the recording.
• Microphone access was denied. Enable it in iOS Settings under Privacy & Security → Microphone → Teneks, then reopen the app.
• A long meeting stopped on its own. Recording stops just before two hours so the audio can be saved safely. Teneks then offers to start the next part, which is processed as its own meeting.

Desktop app (macOS and Windows)

You can download the desktop app from your account once you are signed in.

• Signing in does not hand back to the app. Sign in through the browser window the app opens, and leave that window open until it returns you to Teneks. If nothing happens, quit the app fully and try once more.
• No audio is captured. Grant microphone access in System Settings → Privacy & Security → Microphone on macOS, or Settings → Privacy → Microphone on Windows, then restart the app.

Web app

The web app is where you review meetings, scorecards and team performance. It works in current versions of Chrome, Safari, Edge and Firefox. If a page will not load, try a private window first, which rules out an extension or a stale cached build.

Recording other people

Teneks does not notify the other participants in your meeting. You are responsible for telling everyone present that the conversation is being recorded, and for obtaining any consent the law requires where you and they are located. Our guide to recording laws by country is a starting point, not legal advice.

Your data

You can export your meetings at any time. On iPhone this is under Settings → Data & privacy; in the web app it is on your account page.

Deleting your account. You can delete your account from inside the iPhone app, under Settings. If you bought Teneks directly, that removes your account and everything in it. If your account was provided by your employer, it removes your account and personal details, while the meeting records themselves stay with that organisation — to ask for those to be deleted too, speak to your administrator, or email contact@teneks.ai from your work address and we will remove your account and personal details, and put you in touch with your administrator about the meeting records themselves.

For access, correction, portability or erasure requests under the GDPR, write to the same address. See our Privacy Policy and Terms of Service for the full detail.

Billing

For invoices, plan changes and cancellations, email contact@teneks.ai from the address that made the purchase.

Who we are

Teneks is operated by TENEKSAI OÜ, Kuklase tn 18, Tallinn 13423, Estonia.