Last Updated: 30 April 2026
These Terms of Service ("Terms") govern your access to and use of the Teneks platform operated by TENEKSAI OÜ ("Teneks", "we", "our" or "us"). The entity or person who accesses or uses any part of the Service is referred to as the "Customer", "you" or "your". By using the Service, the Customer agrees to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Service.
If you use the Service on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms. In that case, "Customer", "you" and "your" will refer to that organisation.
Teneks offers two distinct AI‑enabled features (collectively the "Service"):
EU AI Act Risk Tier. Both features are designed and offered solely as limited‑risk AI systems under Articles 52 & 53 of Regulation (EU) 2024/1689 (the "EU AI Act"). To preserve this classification, certain high‑risk use‑cases are contractually prohibited (see §3 below).
The Customer shall not use, nor permit any third party to use, the Service – in whole or in part – for any purpose listed in Annex III of the EU AI Act or otherwise deemed "high‑risk". In particular, it is strictly forbidden to deploy the Service for:
If you require functionality that would fall within the EU AI Act’s high‑risk category, you must obtain our prior written consent and enter into a separate agreement governing conformity assessment and CE‑marking. Absent such consent, any high‑risk deployment constitutes a material breach of these Terms.
To meet the EU AI Act’s transparency duty for limited‑risk systems, Teneks automatically displays an on‑screen banner stating “AI assistance active” as soon as the LCA Feature begins and embeds a footnote “Generated with AI” in every PCA Feature report. The Customer is responsible for ensuring that all meeting participants receive this notice and for complying with any additional recording‑consent obligations in the relevant jurisdiction.
The Customer must be at least the age of majority in its jurisdiction and legally capable of entering into a binding contract.
Certain features of the Service require an account. The Customer agrees to provide accurate information, keep credentials secure and notify us immediately of any unauthorised use.
The Service and all related intellectual‑property rights are owned by TENEKSAI OÜ or its licensors. The Customer receives a non‑exclusive, non‑transferable licence to use the Service for its intended purpose and in accordance with these Terms.
All audio, transcripts and analytics data are processed and stored on servers located within the European Union. We retain endpoint logs – comprising timestamp, user ID and invoked API route – for security and audit purposes. Log data is retained for two (2) years unless a longer period is required by law.
Customer content data (audio recordings, transcripts, conversation analytics) is accessible only to users within the Customer's organisation (per role‑based permissions), the Teneks Founder/CEO (for administrative and support purposes) and any designated account manager bound by a non‑disclosure agreement. Teneks employees do not have access to Customer content data.
For platform improvement, Teneks collects only fully anonymised and aggregated usage data – such as feature‑usage patterns, page views and session durations – that describes how users interact with the platform interface. Customer content data is never used for platform improvement. All usage data is anonymised so that re‑identification is impossible (GDPR Recital 26).
Teneks currently uses proprietary language‑processing models developed in‑house and does not rely on third‑party general‑purpose AI models. Should we integrate a third‑party foundation model in the future, we will select only providers listed as signatories to the EU GPAI Code of Practice (currently OpenAI, Anthropic, Google, Microsoft and Mistral AI) and will disclose such use in an updated version of these Terms.
The Customer agrees to indemnify and hold harmless TENEKSAI OÜ, its officers, directors and employees from any claims arising out of the Customer’s unlawful or prohibited use of the Service.
We may update these Terms to reflect changes in law (including the EU AI Act) or Service functionality. Updated Terms will be posted on our website and are effective upon posting. Continued use constitutes acceptance.
We may suspend or terminate the Customer’s access to the Service for material breach of these Terms, including any high‑risk use prohibited in §3.
These Terms are governed by the laws of Estonia. Any dispute shall be submitted to the Harju County Court in Tallinn, unless otherwise required by mandatory law.
By using the Service, the Customer acknowledges that it has read, understood and agrees to these Terms. Teneks is fully aligned with the EU AI Act as of 8 August 2025.