FAQ

Frequently Asked Questions

Everything you need to know about Teneks — from live-call assistance to integrations.

Read the full guide to where sales teams lose money in customer calls

What is Teneks.ai?

Teneks.ai is a sales intelligence platform that listens to every customer conversation, analyses patterns, and delivers guidance before, during and after calls so teams sell smarter and faster.

How does Post-Call Analysis save managers time?

Automatic summarisation and scoring of 100% of calls removes manual note-taking and playback. Front-line managers typically reclaim 4–8 hours each week that they can reinvest in high-value coaching.

Where do sales teams lose money in customer calls?

Sales teams usually lose money when reps skip discovery, pitch too early, miss objections, spend time on customers who never intend to buy, or end calls without a clear next step. Teneks uses call intelligence AI to find these repeated patterns across customer calls.

What do individual reps gain from Post-Call insights?

Each rep receives a concise scorecard and highlight reel tied to the product they sell. This cuts ramp-up time by up to 50% and helps everyone replicate winning talk-tracks more quickly.

What real-time help does Teneks provide during live calls?

Live-Call Assistance detects objections the moment they surface and proposes rebuttals, discovery questions and pitch wording—guiding reps to keep deals on track while the conversation is still happening.

How accurate are Teneks' forecasts and coaching insights?

Our machine-learning models drive accurate insights, flagging deal risk early and serving leaders with data-backed coaching suggestions that senior sales managers and directors have been blown away by.

Which systems does Teneks integrate with?

Native connectors link Salesforce, HubSpot, Slack, Zoom and 200+ other tools through an open API marketplace, so insights flow straight into your existing workflows.

Does Teneks support multiple languages and call formats?

Yes. Our speech pipeline recognises over 100 languages across Zoom, Microsoft Teams, Google Meet and standard telephony, enabling truly global deployments.

How quickly can my team see value?

Most customers complete onboarding in under a week. Managers save hours by the first Friday review, and new reps ramp to quota months faster.

What measurable outcomes can we expect?

Teams typically save 20–30 minutes of admin per call, accelerate sales cycles, and increase pipeline through consistent objection handling and data-driven coaching.