Find the earlier discussion
Use transcripts, summaries and questions across your conversation archive to understand earlier discussions. Group related conversations by project or account so the next colleague can pick up with context.
Use cases / Customer Service
Pick up where the last conversation ended.
Find what a customer discussed with your team, check earlier commitments and prepare a response. Teneks keeps transcripts, summaries and next steps from recorded conversations together.
Book a demoWhat your team can review and act on
Make follow-through easier
Capture decisions, commitments and action items after each conversation. Give colleagues a useful record of what was discussed and what needs to happen next.
See the issues that keep coming up
Look across conversations for recurring questions, objections and service concerns. Bring concrete examples to the people who can improve the product or process.
Coach with real examples
Use configurable scorecards and playbooks to review how conversations are handled. Share effective explanations and focus coaching on specific moments.
How it fits into your day
01
Bring in your conversations
Record with the desktop app or upload existing recordings. For in-person meetings, start a microphone recording in the iOS app.
02
Review the record
Read the transcript, summary and action items. Check the original conversation when the detail matters.
03
Improve the next interaction
Use the findings in handovers, team coaching and service reviews. Turn recurring questions into clearer answers.
Give your customer service team a clearer picture.
Bring your team’s questions. We’ll walk through the workflow together.
Book a demo