Recording business & sales calls
Polish businesses generally record sales and support calls under legitimate interest, announce the recording at the start, and document purpose and retention. Make recordings accessible only to those who need them.
GDPR + notice
Call Recording Laws in Poland
Europe · Last updated June 9, 2026
In Poland, a party to a call may record it, but recording for business processes personal data — so the GDPR requires a lawful basis and that you inform participants.
Governing law: EU GDPR and the Polish Personal Data Protection Act 2018; overseen by the President of the Personal Data Protection Office (UODO).
What the law says
- A participant may record a conversation they are part of; recording others covertly can breach privacy and personal-rights law.
- Recording for business is personal-data processing, so you need a GDPR lawful basis and must inform participants.
- Give a clear recording notice and purpose before the recording starts.
- Apply data minimisation, secure storage, a retention limit, and respect data-subject rights.
Penalties for getting it wrong
GDPR breaches can lead to administrative fines up to €20 million or 4% of global annual turnover, plus civil liability for infringing personal rights under the Civil Code.
Frequently asked questions
Is it legal to record phone calls in Poland?
A party to the call may record it, but for business use you must comply with the GDPR: have a lawful basis and inform participants that the call is being recorded.
Do I need consent to record a business call in Poland?
Legitimate interest can serve as a lawful basis for business calls, so explicit consent is not always required, but you must always inform participants that the call is recorded.
Record calls compliantly with Teneks
Teneks records, transcribes, and analyzes calls with recording notices, access controls, and retention settings — so your team captures every conversation while staying on the right side of the rules. See how we handle data on our security page, or read the Baltic & Nordic recording guide.
This page is general information, not legal advice. Call recording and data protection rules change and depend on your specific situation. Confirm the current rules with a qualified lawyer in the relevant jurisdiction before recording.