Europe · Last updated June 9, 2026
In Estonia, recording calls is governed by the GDPR and the Personal Data Protection Act: you need a lawful basis (usually consent or legitimate interest) and must inform participants.
Governing law: EU GDPR, Estonian Personal Data Protection Act (Isikuandmete kaitse seadus), and Penal Code § 137; overseen by the Data Protection Inspectorate (AKI).
Estonian businesses recording sales or support calls typically rely on legitimate interest or consent, give a clear recording notice at the start, document the purpose, and set a retention period. A GDPR-compliant tool with access controls and retention settings makes this straightforward.
GDPR breaches can draw administrative fines up to €20 million or 4% of global annual turnover, plus national penalties for privacy violations under the Penal Code.
Yes, if you comply with the GDPR: have a lawful basis (such as legitimate interest or consent), inform participants before recording, and handle the recording securely.
Not always explicit consent — legitimate interest can be a lawful basis — but you must always inform participants that the call is being recorded and why.
Teneks records, transcribes, and analyzes calls with recording notices, access controls, and retention settings — so your team captures every conversation while staying on the right side of the rules. See how we handle data on our security page, or read the Baltic & Nordic recording guide.
This page is general information, not legal advice. Call recording and data protection rules change and depend on your specific situation. Confirm the current rules with a qualified lawyer in the relevant jurisdiction before recording.