TENEKSYOUR NEXT COACHING PRIORITY IS IN YOUR CALLS
Find the moments.
See the pattern.
Coach the next call.
The early pitch. The unanswered objection. The follow-up that never gets a date. Bring your sales calls and see what your team can do differently.
See what a report can revealAn hour of calls. A clear place to start.
Choose a few real sales calls. Get one report with what repeats, examples and one thing to coach first. Every call you send also gets its own feedback in your workspace.
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Add your sales call recordings
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Audio only, and none longer than 10 minutes each.
Files upload to your workspace after email verification.
Where opportunities can slip away
FROM A MOMENT TO A COACHING ACTION
01 / 04“The customer said no.”But what happened before?
Your CRM tells you the deal was lost. The call tells you why.
Customer · 02:14“We keep losing time between the sales handover and delivery.”
Sales rep · 02:23“Our platform has a dashboard, automated reports and integrations.”
A real problem is mentioned. The pitch arrives before the problem is explored.
The pitch came before the buying reason.
Look for calls that jump from the customer’s first worry straight to features. Check whether the better calls ask about the impact first.
“Where does that handover tend to break down, and what happens when it does?”
Use the question in context, in your own words.
These examples show how it works. They are not customer results. Listen to the recording before you judge a rep or a deal.
ONE REPORT. SOMETHING YOU CAN ACT ON.
02 / 04See what repeats.Know what to try next.
Send several calls, so one moment can be seen next to the others. The report shows what works, where calls go wrong, and one thing to bring to your team.
- Patterns across discovery, pitch, objections and close
- Examples from your calls and alternative phrases to try
- One coaching priority, with a way to check progress
- Feedback on every call you upload, in your workspace
Turn a polite ending into a next step.
Discuss the moment. Practise a better question. Look for the change in later calls.
“Who else should be involved in the next conversation?”
THREE WAYS TO LOOK AT THE SAME CALL
03 / 04One recording.Three questions answered.
The report shows what repeats across your team. In the workspace, every call also gets feedback on each stage of the call and a scorecard. You see where a call went wrong and whether the rep followed the steps.
- 01Monthly
Revenue leakage report
What repeats across the team, and what might it cost?
Shows which habits win and which lose, so you know which rep to coach on what.
See the report - 02Every call
Playbook call insights
Where did this call go wrong, and what should the rep try next?
Coaching notes for every call, ready before you have listened to it.
See the feedback - 03Every rep, weekly
Scorecard
Did the rep follow the steps?
One look at the team table shows which step gets skipped, and by whom.
See the scorecard
- IntroClear opening
- DiscoveryProblem found at 02:14
- PitchWent wrong here
- CloseNext step has no date
The pitch came before the reason to buy.
The customer named a handover problem at 02:14. The rep answered with a list of features before asking what the delay costs. From here the call is about the product, not the problem.
“Our platform has a dashboard, automated reports and integrations.”
Sales rep · 02:23
- Before any feature, ask what the handover delay costs per week.
- Book the next step with the delivery lead in the room.
Where the team’s last 14 calls went wrong
8 of 14 went wrong in the pitch. That is a script problem, not a rep problem.Find the stage where the call goes wrong.
Every call is checked against a sales playbook in four stages: intro, discovery, pitch and close. Start with our playbook or add your own. The feedback names the stage where things went wrong, shows the exact words, and gives the rep one thing to try on the next call.
- Where the trouble starts.
A deal is rarely lost in the close. Most calls go wrong earlier, and the stage tells you where to listen.
- What went wrong.
Pitching too early, talking over the customer, vague wording or an objection left unanswered: each one looks different in the feedback.
- Patterns over time.
One rep going wrong in the pitch needs coaching. Six reps going wrong in the pitch means the script is the problem.
- Won next to lost.
Compare a won call and a lost call at the same stage in your next team session.
See who follows the steps, and who skips which one.
You write the checklist once: say the call is recorded, ask the qualifying questions, state the contract terms, answer the objection, book the next step. Teneks checks every call against it, with the rep’s own words as proof, and puts the results in one table: a row for each rep, a column for each step, and the share of calls that got it right.
- Compliance at a glance.
A column at 100% means every call had the recording notice. Anything less shows you which rep and which call, before an auditor does.
- Coach the column, not the rep.
Three reps under 50% on the same step means the script is the problem: one team session. One rep under 50% means a one-to-one.
- New reps on the same scale.
A new rep’s row fills in week by week, so you see which steps they have learned and which still need practice.
- New campaigns.
Add the steps a new offer needs. Within days the table shows who uses them and who still sells the old way.
- From a number to the words.
Every cell opens the calls behind it, each with the sentence that earned the mark. No need to listen again to find out why.
On the Enterprise plan we set up your scorecard and playbooks with you, based on how your team sells. The docs explain the rest.
Calls that got each step right
| Rep | Recording notice | Qualifying questions | Contract terms | Objection answered | Next step booked | Overall |
|---|---|---|---|---|---|---|
| Anna R. | 100% | 87% | 60% | 73% | 93% | 83% |
| Jonas K. | 100% | 93% | 47% | 80% | 100% | 84% |
| Maria L. | 93% | 60% | 33% | 47% | 53% | 57% |
| Tom S.new, week 2 | 100% | 73% | 27% | 40% | 60% | 60% |
| Team | 98% | 78% | 42%weak spot | 60% | 77% | 71% |
Maria L. · Contract terms · 33%
5 of 15 calls stated the price and the term before the close. The latest miss:
Open the 10 calls that missed it“We can sort out the pricing by email after the call.”
Maria L. · 07:41
A SMALL START. A USEFUL NEXT MOVE.
04 / 04From recordingsto your next coaching session.
- 01
Choose a group of calls
Start with audio recordings you already have. Up to 60 minutes total, with each call no longer than 10 minutes.
- 02
Make the workspace yours
Confirm your email with a six-digit code. Your files then upload directly into your own account.
- 03
Get your sales report
Pay once. We read the calls and email you the report. Each call also opens in your workspace with its feedback: where it went wrong and what to try next. Add your checklist and it gets a score too.
Then coach one behavior at a time.
Take one finding into your next team session. Listen to the example, practise a response, and review later calls to see whether it changed. The report is the starting point for that routine.
A 30-minute coaching session you can runBefore you bring your calls.
Which recordings should I choose?
Pick several sales calls you are allowed to share, ideally from similar situations. Include calls that went well too. Audio only: up to 20 files, each up to 10 minutes and 25 MB, 60 minutes in total.
What do I receive?
One report in English with what your team does well, what to fix, examples from the calls, better wording to try, and one thing to coach first. It shows which habits win and which lose, so you can coach one rep on one thing. Your workspace keeps the recordings and transcripts, and every call comes back with feedback: where it went wrong and what to try next. Add your scorecard checklist and each call is also marked step by step, so a skipped step is easy to spot.
Will the report tell me exactly how much revenue I lost?
No. It points to habits and moments worth a closer look and puts a modelled number on them, based on a stated assumption of $50 per account per month. That number is not money you lost. The report cannot prove that one sentence cost you a deal, and it does not promise more sales. Use it together with what you know about the customer and the deal.
When do my recordings leave my device?
Choosing files keeps them in your browser. After you confirm the upload and verify your email, the recordings go into your own workspace. You can read the Terms and Privacy Policy before you continue.
THE NEXT STEP STARTS WITH A REAL CONVERSATION
You already have the calls.
Find what to change next.
Start with an hour of your team’s calls. Leave knowing what to coach first.